Aries Systems' Corporate Headquarters
North Andover, MA

EM® Account Coordinator

Primary Responsibilities

• Maintain direct contact with customers and troubleshoot software-related issues that they and their end-users may experience
• Coordinate implementation of customer data
• Scheduling and implementation of system training
• Perform EM® software testing and recreate system problems the customer may experience
• Act as intermediary between customers, Product Manager, and the Engineering staff

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Basic understanding of web environment and computer skills a must
• Knowledge of multiple computer platforms and internet browsers a plus
• Demonstrated excellence in written and verbal communication
• Detail oriented with strong organizational skills
• Ability to manage through competing priorities
• Highly flexible and diplomatic
• Ability to work in a team environment

Desired Experience

• 2-3 years experience working in a customer service related field
• Experience in the scholarly publishing industry is extremely beneficial, but not required

For more information or to apply to this position, please e-mail Jennifer Fleet, Director of Customer Services, at jfleet@ariessys.com.